FASHION BAR FAQ
ORDERS
🛒 How do I place an order?
Simply add your items to cart and check out directly on our site. Once your order is placed, you will receive an email confirmation.
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✂️ Can I cancel or change my order?
No. Due to our fast processing times, orders cannot be canceled, edited, or modified once placed.
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❌ My order won’t go through. What should I do?
Double-check that your billing information matches your bank records exactly. If issues continue, contact your bank or email us for help.
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SHIPPING
🚚 How long does shipping take?
Orders typically ship within 1–3 business days.
During high-volume periods, processing may take slightly longer.
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📍 How do I track my package?
Once your order ships, you’ll receive an email with your tracking number.
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📦 What if my package says delivered but I didn’t receive it?
Please contact the carrier directly.
Unfortunately, The Fashion Bar is not responsible for lost or stolen packages once marked delivered.
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PICKUP ORDERS
🏬 Do you offer local pickup?
Yes! Select Curbside Pickup at checkout.
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⏳ How long do I have to pick up my order?
Orders must be picked up within 30 days.
Unclaimed orders will be restocked and issued store credit only.
Pickup address is provided once your order is accepted.
Customers are not permitted inside our warehouse.
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RETURNS
📦 How do I start a return?
Click “Start a Return” on our website and submit your request.
All returns must be approved before sending items back.
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🕒 How long do I have to return an item?
You must request a return within 15 days of delivery.
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💳 Do you offer refunds?
No. We offer store credit only for all approved returns.
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🔖 What condition must items be in?
Items must be:
• Unworn
• Unwashed
• Free of stains, scents, or damage
• With all original tags
• In original packaging
Worn, used, or damaged items will be rejected.
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🚫 Which items are final sale?
• Sale items
• Accessories
• Bags
• Swimwear
• Bodysuits
• Masks
These cannot be returned for any reason.
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💥 What if I received a damaged or incorrect item?
You must report it within 24 hours of delivery with photos.
We’ll take care of it immediately.
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STORE CREDIT
🎁 How do I receive my store credit?
Once your approved return is processed, you’ll receive a digital gift card via email.
Store credits never expire.
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PAYMENTS
💳 What payment methods do you accept?
We accept major credit cards, Shop Pay, Afterpay/Klarna (if enabled), and other secure payment methods.
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🧾 Why was my card charged multiple times?
If a payment was declined, your bank may show temporary pending holds. These typically drop within a few business days.
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SIZING
📐 How do I know my size?
Check our Size Guide for measurements and model sizing.
If you need specific help, feel free to contact us.
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👗 What size is the model wearing?
Model sizing is listed on each product page to help you compare.
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PREORDERS
🕒 When will my preorder ship?
Estimated ship dates are listed on each product page.
These are estimates and may vary based on production.
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📝 Can I cancel a preorder?
No. Preorders cannot be canceled once placed.
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💳 How are returns on preorders handled?
Preorders follow our normal policy: store credit only (approval required).
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GENERAL
🖤 Do items restock?
Some bestselling styles restock, but many are limited.
We recommend signing up for restock alerts on product pages.
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📧 How do I contact customer service?
Email us anytime at:
thefashionbarmia@gmail.com